Remote Help Article Navigator

HRS Talent Solutions; Chattanooga (TN); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Private workspace

Home office setup

Job summary

HRS Talent Solutions is seeking a detail‑oriented Help Article Navigation Assistant for a remote customer support role. You will read questions, search approved help articles, and point customers to the exact instructions needed, explaining steps clearly without writing new policy.

You’ll verify article relevance and keep case history updated. You will flag gaps, refer unresolved issues to the proper team, and communicate clearly in plain language.

Job description

HRS Talent Solutions is seeking a detail‑oriented Help Article Navigation Assistant for a remote customer support role. You will read questions, search approved help articles, and point customers to the exact instructions needed, explaining steps clearly without writing new policy.

You’ll verify article relevance and keep case history updated. You will flag gaps, refer unresolved issues to the proper team, and communicate clearly in plain language.