Remote Healthcare Support Specialist — Payer & Credentialing

Teli Labs; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Medallion is seeking a Customer Support Specialist to be the first point of contact for customers, guiding them through payer enrollment, credentialing, and our platform. You will manage a high volume of inquiries and provide timely, accurate, and thoughtful responses to create a great customer experience.

You'll collaborate with Customer Experience, Product, Operations, and other teams to troubleshoot issues, coordinate resolutions, and identify opportunities to improve how we support

Qualifications

• 3+ years of experience in customer support, preferably within healthcare, digital health, or healthcare SaaS.
• Hands-on experience with payer enrollment, credentialing, or related healthcare operations.
• Excellent written communication skills and ability to explain complex information clearly to customers and internal teams.
• Experience managing a high volume of customer inquiries through a support ticketing platform, ideally Intercom.
• Ability to prioritize competing requests, manage time effectively, and consistently meet response time and customer satisfaction expectations.
• Proficiency with Google Workspace (Sheets, Docs, Gmail).
• Strong problem-solving skills, with the ability to investigate issues, identify root causes, and follow through to resolution.
• Experience using AI tools to improve efficiency in research, workflows, or troubleshooting.
• Medallion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail]

Responsibilities

• Own customer issues from start to finish.
• Deliver clear and effective communication with customers.
• Collaborate across teams to solve complex issues.
• Become an expert in our platform and processes.
• Continuously improve the customer experience.

Skills

Payer enrollment

Credentialing

Healthcare SaaS

Written communication

AI tools

Tools

Intercom

Google Workspace

Job description

Medallion is seeking a Customer Support Specialist to be the first point of contact for customers, guiding them through payer enrollment, credentialing, and our platform. You will manage a high volume of inquiries and provide timely, accurate, and thoughtful responses to create a great customer experience.

You'll collaborate with Customer Experience, Product, Operations, and other teams to troubleshoot issues, coordinate resolutions, and identify opportunities to improve how we support