Customer Support Specialist (Fully Remote)

Medallion; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Medallion is a leading provider operations platform helping healthcare organizations automate licensing, credentialing, payer enrollment, and compliance monitoring. We back fast-growing healthcare tech with strong funding and a track record as a top workplace.

As the Customer Support Specialist, you will be the first point of contact for providers navigating payer enrollment and credentialing on our platform.

Qualifications

• 3+ years in customer support, preferably healthcare or SaaS.
• Experience with payer enrollment and credentialing.
• Proficient with Intercom and Google Workspace.

Responsibilities

• Own customer issues from start to finish.
• Deliver timely, accurate, and thoughtful responses via email and support tools.
• Partner with Customer Success, Product, and Operations to resolve complex issues.

Skills

Payer enrollment

Credentialing

Customer support

Tools

Intercom

Google Workspace

Job description

• Medallion is a leading provider operations platform automating licensing, credentialing, payer enrollment, and compliance for healthcare.
• It's a fast-growing healthcare tech company backed by $130M and recognized as a top workplace.

The Role:

• You'll be the first point of contact for customers navigating payer enrollment, credentialing, and platform questions.
• You'll manage a high volume of support requests and collaborate with internal teams.

Responsibilities:

• Own customer issues from start to finish.
• Deliver timely, accurate, and thoughtful responses via email and support tools.
• Partner with Customer Success, Product, and Operations to resolve complex issues.

Qualifications:

• 3+ years in customer support, preferably healthcare or SaaS.
• Experience with payer enrollment, credentialing, and Intercom.
• Strong communication, problem-solving, and Google Workspace skills.

Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring for healthcare organizations. It is a fast-growing healthcare technology company backed by $130M in funding, recognized as a top startup and a Glassdoor Best Place to Work.