Engagement Manager, Payer Enrollment

Medallion; United States; On-site; USD 80,000 - 115,000; Full time

Job summary

A leading healthcare operations firm in the United States seeks an experienced Engagement Manager to manage client relationships, oversee project success, and drive process improvements. The role requires 3+ years in client engagement or project management, along with a background in healthcare. Strong communication and problem-solving skills are essential. Compensation ranges from $80,000 to $115,000 depending on experience.

Qualifications

• 3+ years of experience in client engagement, project management, or account management.
• Background in healthcare specializing in payer enrollment and credentialing.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Act as the main point of contact for clients and understand their business objectives.
• Oversee project timelines and resource allocation for seamless execution.
• Analyze workflows to enhance operational effectiveness.

Skills

Client Relationship Management

Project Coordination

Process Optimization

Communication

Problem-Solving

Education

Background in Business or Project Management

Job description

About Medallion

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline workflows, improve provider satisfaction, and accelerate revenue generation while ensuring superior patient outcomes.

About the Role

We are seeking a dynamic and strategic Engagement Manager to serve as the primary liaison between our organization and our clients. This role is responsible for managing client relationships, ensuring project success, and driving process improvements that enhance customer value. The ideal candidate is highly organized, proactive, and skilled at balancing multiple projects while delivering exceptional client service.

Compensation for this role is between $80,000 - $115,000 depending on location and level.

Key Responsibilities

• Client Relationship Management
  • Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
  • Ensure client needs and expectations are met by proactively addressing concerns and providing strategic guidance.
  • Communicate project updates, milestones, and deliverables clearly to stakeholders.
• Project Coordination
  • Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
  • Collaborate with internal teams to align efforts with client priorities and expectations.
  • Identify and mitigate potential risks that could impact customer success.
• Process Optimization
  • Analyze workflows and identify inefficiencies to enhance operational effectiveness.
  • Implement best practices and process improvements to drive better outcomes for clients.
  • Continuously seek opportunities to streamline operations and maximize customer value.
• Impact to Customer Value
  \
  • Execute on customer priorities to ensure their success and satisfaction.
  • Deliver strategic insights and recommendations that align with client goals.
  • Drive initiatives that enhance customer experience and long-term partnership value.

Qualifications

• Background in Business, Project Management, or a related field.
• 3+ years of experience in client engagement, project management, or account management.
• Background Healthcare specializing in both:
  • Payer Enrollment
  • Credentialing
• Strong problem-solving and critical-thinking skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to manage multiple projects and stakeholders effectively.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.