Healthcare SaaS Support Specialist - Payer & Credentialing

Medallion company; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Medallion seeks a Customer Support Specialist to be the first contact for customers navigating payer enrollment, credentialing, and our platform. Manage high-volume support with accuracy and empathy.

You will collaborate with Customer Experience, Product, Operations, and other teams to troubleshoot issues and improve the customer experience. Equity and benefits are part of total compensation.

Qualifications

• 3+ years of healthcare or health SaaS customer support experience.
• Experience with payer enrollment or credentialing processes.
• Strong written communication to explain complex information clearly.

Responsibilities

• Own customer issues from start to finish in payer enrollment and credentialing.
• Provide timely, clear responses via email and support tools to customers.
• Collaborate with Customer Success, Product, Engineering to resolve issues.
• Develop deep knowledge of Medallion’s platform and workflows to provide accurate answers.
• Identify trends and suggest improvements to reduce recurring issues.

Skills

Customer support

Healthcare SaaS

Payer enrollment

Credentialing

Written communication

Intercom

Google Workspace

Time management

Tools

Intercom

Google Workspace

Job description

Medallion seeks a Customer Support Specialist to be the first contact for customers navigating payer enrollment, credentialing, and our platform. Manage high-volume support with accuracy and empathy.

You will collaborate with Customer Experience, Product, Operations, and other teams to troubleshoot issues and improve the customer experience. Equity and benefits are part of total compensation.