Customer Service Representative Remote - NM, TX, AZ, OK only

UnityBPO, Inc.; New Mexico; Híbrido; USD 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote flexibility

Training and certifications

Career development

Resumo da oferta

UnityBPO, Inc. is seeking a Customer Service Representative for a remote role serving NM, TX, AZ, and OK. Shifts are scheduled between 6 AM and 9 PM MST, weekdays or weekends, with full-time status and a $13.00 hourly pay.

You will assist patients with healthcare portal questions, scheduling, and non-clinical needs, delivering clear, compassionate support on every call. The company emphasizes remote work flexibility from NM/TX/AZ, ongoing training, and opportunities for career development in a

Qualificações

• High School diploma or GED (or equivalent experience).
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role.
• Previous Call Center Experience.
• Basic knowledge of PC operations and desktop applications.
• Excellent verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Responsabilidades

• Provide first-level customer service support (Microsoft Office, customer specific software, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy.

Conhecimentos

Customer service

Call center experience

Written communication

Multitasking

Remote work

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

PC/Desktop applications

Descrição da oferta de emprego

All Jobs > Customer Service Representative Remote - NM, TX, AZ, OK only

Customer Service Representative Remote - NM, TX, AZ, OK only
Fully Remote • NM,TX,AZ,OK

Full-time

Description

Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST.

Specific work shifts will be confirmed with successful candidates prior to their start date.

Full-Time | Remote (Must reside in NM, TX, OK, or AZ)

Pay $13.00

Make a Difference with Every Call

Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need.

As a Customer Service Respresentative, you’ll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You’ll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for.

Who We Are

UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas, Oklahoma, and Arizona.

Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day.

What You’ll Do

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Requirements

• High School diploma or GED (or equivalent experience)
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role
• Previous Call Center Experience
• Basic knowledge of PC operations and desktop applications
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced environment
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Preferred but not required

• Experience with My Pres and My Chart
• Familiarity with medical terminology
• Experience working in Electronic Health Record (EHR) systems

To ensure accuracy, please ensure that your PC is connected to the router using an Ethernet connection.

***Satellite internet*** is not supported due to latency and stability limitations.***

Why Join UnityBPO?

• Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
• Career Growth: We invest in your development and pay for technical certifications
• Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
• Inclusive Culture: We welcome applicants of all ages and backgrounds.
• Leadership Access: Share your ideas directly with leadership, including the CEO
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.