Remote Healthcare Customer Support Specialist

Teleperformance USA; Nevada (IA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, 18+ years old, and good typing speed. Remote work is supported for residents of eligible states; benefits include health options and

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows-based systems

18+ years old

Home-based computer usage

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, 18+ years old, and good typing speed. Remote work is supported for residents of eligible states; benefits include health options and