Remote Healthcare Program Lead

Kellermeyer Bergensons Services, LLC; Oceanside (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Kellermeyer Bergensons Services, LLC (KBS) seeks a Program Manager, Healthcare to lead the rollout and ongoing success of its healthcare service programs. You will coordinate cross-functional teams to ensure readiness, standardized execution, and regulatory compliance across multiple accounts in a remote environment.

The role emphasizes transition management, service model design, and workforce readiness, with a focus on infection control and audit readiness.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in healthcare environmental services, janitorial operations, or related field.
• Experience supporting multi-site healthcare environments, including hospitals or clinical settings preferred.
• Experience leading or supporting transitions, implementations, or program rollouts.
• Proven ability to build or implement standardized processes, SOPs, and service models.

Responsibilities

• Plans, develops, implements, manages, and maintains KBS’s healthcare program to reach short- and long-term goals.
• Lead end-to-end execution for healthcare services, from kickoff through stabilization and ongoing operations.
• Serve as the primary owner of service implementation outcomes, including readiness, timelines, service delivery, and ongoing performance.
• Coordinate and direct seconded field managers and site leadership during the transition phase and initial operational phase.
• Translate contract scope into a defined service delivery model, ensuring alignment with scope of work and operational requirements.
• Implement standardized service models, SOPs, workflows, and service expectations aligned with healthcare environments.
• Ensure compliance with healthcare-specific standards, including infection control practices, regulatory expectations and reporting requirement, and audit readiness.
• Partner with cross-functional teams to validate scope, staffing models, equipment needs, and service assumptions prior to and during transition.
• Support and ensure delivery of structured training programs for site teams to drive service consistency and readiness.
• Oversee workforce readiness in partnership with staffing teams, including recruitment, onboarding, badging, credentialing, and vaccination requirements.
• Ensure staffing levels align with labor models and ramp plans to support successful service delivery at go-live.
• Identify, escalation, and resolve risks related to staffing, service delivery, compliance, and client expectations.
• Drive alignment across Sales, Strategic Account Management, Operations, Staffing, and Compliance to ensure upstream decisions are validated and executable at the site level.
• Establish and manage detailed transition plans, including timelines, milestones, and ownership across stakeholders.
• Monitor transition progress and early-stage performance against defined KPIs and service expectations.
• Communicates the monthly or quarterly progress of programs to internal and external stakeholders, providing updates on work progress, obstacles, and overall performance.
• Looks for ways to improve inefficient processes, identifies opportunities for additional products and services, and assists Marketing and Sales and Strategic Accounts with new proposals.

Skills

Program management

Cross-functional collaboration

Scope translation

Workforce planning

Risk management

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Kellermeyer Bergensons Services, LLC (KBS) seeks a Program Manager, Healthcare to lead the rollout and ongoing success of its healthcare service programs. You will coordinate cross-functional teams to ensure readiness, standardized execution, and regulatory compliance across multiple accounts in a remote environment.

The role emphasizes transition management, service model design, and workforce readiness, with a focus on infection control and audit readiness.