Remote Healthcare IT Support Analyst I

HNL Lab Medicine; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Job summary

HNL Lab Medicine in Pennsylvania is seeking an IT support professional to maintain and enhance software infrastructure, applications and devices across clinical workflows. You will troubleshoot issues, triage requests, and coordinate rapid resolutions while protecting patient information.

The role requires collaboration with teammates, on-call rotations including evenings, weekends and holidays, and documentation of changes.

Qualifications

• Bachelor's degree or 1-2 years related experience in healthcare IT.
• Knowledge of healthcare operations and data structures and the use of information system applications in the healthcare environment - preferred.
• Strong proficiency with Windows, Office and effective troubleshooting.

Responsibilities

• Provides technical support to end users, team members, clients, and vendors by troubleshooting, researching, analyzing, and resolving system issues.
• Escalates complex issues and monitors requests through resolution while keeping stakeholders informed.
• Ensures the safety, confidentiality, and security of employee and patient information in compliance with policies and regulations.
• Serves as a primary point of contact for support requests, triaging issues and coordinating timely resolutions.
• Monitors and maintains system performance to meet clinical and business requirements.
• Configures, maintains, and documents system definitions across multiple applications.
• Develops and maintains expertise in supported applications and integrated systems.
• Participates in testing, implementation, and support activities for upgrades, releases, interfaces, migrations.
• Collaborates with cross-functional teams to identify solutions and educate users to improve efficiency.
• Maintains documentation for applications, changes, configurations, policies, procedures and audits.
• Builds positive relationships with stakeholders and delivers high-quality customer service.
• Assists with onboarding, training, and development of new hires and team members.
• Manages multiple priorities in a dynamic environment and participates in on-call rotations as required.

Skills

Windows OS

Microsoft Office

Troubleshooting

Education

Bachelor's degree in Medical Technology, Information Science, or related field

1-2 years related experience

Job description

HNL Lab Medicine in Pennsylvania is seeking an IT support professional to maintain and enhance software infrastructure, applications and devices across clinical workflows. You will troubleshoot issues, triage requests, and coordinate rapid resolutions while protecting patient information.

The role requires collaboration with teammates, on-call rotations including evenings, weekends and holidays, and documentation of changes.