Remote Healthcare Intake Specialist

UnitedHealth Group; Dallas (TX); Remote; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group is seeking a remote intake associate to support Pre-Service, Post Service, and negotiation teams. The role involves handling emails, faxes, and portal submissions with accuracy and timely follow-up, while maintaining HIPAA compliance.

A 40-hour workweek with flexible CST-shift hours is required, with possible overtime depending on business needs. The position emphasizes professional communication with providers and internal teams, strong organization, and the ability to work

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of experience in a related environment using phones and computers as primary tools.
• Experience with PC based software: Word, Excel, Outlook.
• Experience working remotely with minimal supervision.
• Ability to work full-time (40 hours/week) with 8-hour shifts during CST hours; occasional overtime.

Responsibilities

• Process inbound documents (emails, faxes, inquiries, voicemails) with accuracy.
• Follow up on incomplete or misrouted documents.
• Maintain processing rate of at least two minutes per entry.
• Manage a high volume, fast-paced work queue with quality.
• Communicate professionally with providers and internal teams.
• Ensure HIPAA privacy and security compliance.
• Stay organized while working remotely.

Skills

Remote work experience

Written and verbal communication

Multi-priority management

Detail-oriented

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UnitedHealth Group is seeking a remote intake associate to support Pre-Service, Post Service, and negotiation teams. The role involves handling emails, faxes, and portal submissions with accuracy and timely follow-up, while maintaining HIPAA compliance.

A 40-hour workweek with flexible CST-shift hours is required, with possible overtime depending on business needs. The position emphasizes professional communication with providers and internal teams, strong organization, and the ability to work