Remote Healthcare Implementation Project Lead

Openkrill; United States; Remote; USD 34,000 - 39,000; Full time

Job summary

Syndigo is seeking an Implementation Project Manager to own end-to-end healthcare and medical device implementations, coordinating across Product, Support, Services, and Engineering. You will manage scope, requirements, and timelines while ensuring regulatory alignment and successful go-lives.

The role emphasizes collaboration with executive-level clients, regulatory teams, and cross-functional groups. Remote applicants in Portugal are welcomed for this position.

Qualifications

• Excellent analytical, verbal, and written communication skills.
• Experience working with executive level clients, suppliers, and consultants to gather requirements and execute project plans.
• Experience supporting Medical Device Manufacturers, Life Sciences organizations, Healthcare Technology providers, Regulatory Affairs teams, Quality Management functions, or Healthcare Data Operations preferred.
• Comfort with technology, particularly product information management, data quality, and complex client workflows.
• Knowledge of Salesforce, Jira, and Wrike.
• BA/BS degree in Computer Science, Business, or a related field preferred.
• PMP certification preferred.
• 5+ years of experience in project management or a client facing role in SaaS.

Responsibilities

• Manage the complete project life cycle for healthcare and medical device implementations, including discovery, analysis, estimation, development, quality control, and delivery, in conjunction with product and technical teams.
• Lead requirements gathering sessions with client business, IT, Regulatory Affairs, and Quality stakeholders to define and document business needs.
• Create detailed specifications and solution designs, documenting current and future process flows and use cases in partnership with data engineering and development teams.
• Manage program scope according to client constraints and regulatory requirements.
• Develop and maintains project plans, including analysis, planning, tracking, reporting, and evaluating milestones and deliverables.
• Triage incoming issues, determine root cause, and route them to the appropriate internal team for resolution during implementation.
• Provide technical support to onsite users regarding workflows, feed failures, and related troubleshooting through go-live.
• Track issues through to resolution, keeping clients and internal stakeholders informed of status during implementation.
• Document open items and known issues clearly as part of the handoff package to the ongoing support team.
• Lead a structured handoff to the ongoing account or support team, ensuring context, risks, and open items transfer cleanly.
• Periodic travel to clients and Syndigo offices as needed.
• Pull and push key performance reporting to clients, providing insight into systemic and people processes.
• Identify issues, forms hypotheses, executes analysis, and translates data into actionable recommendations throughout the project.
• Develop executive-level dashboards and business reviews.

Skills

Executive stakeholder management

Analytical thinking

Communication

Education

PMP certification

BA/BS in CS, Business, or related field

Tools

Salesforce

Jira

Wrike

Smartsheet

SharePoint

MS Office

Job description

Syndigo is seeking an Implementation Project Manager to own end-to-end healthcare and medical device implementations, coordinating across Product, Support, Services, and Engineering. You will manage scope, requirements, and timelines while ensuring regulatory alignment and successful go-lives.

The role emphasizes collaboration with executive-level clients, regulatory teams, and cross-functional groups. Remote applicants in Portugal are welcomed for this position.