Remote Healthcare Call Center Supervisor (Bilingual)

Levo Federal Credit Union; Homer (NE); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical plan (PPO)

403(b) retirement plan

Paid holidays

Life/AD&D insurance

Long-term disability

Job summary

Nevada Health Centers is seeking a Remote Call Center Supervisor to oversee day-to-day call center operations. You will manage staff training, audits, and escalation processes to ensure service excellence across the organization.

The role requires at least three years in a contact center, a healthcare-related degree or equivalent experience, and strong English/Spanish communication skills. Remote work flexibility is available with national scope.

Qualifications

• At least three years of experience in a contact center environment.
• Excellent written and verbal English and Spanish communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service and patient satisfaction execution.
• Supervise daily call center operations and staff training.
• Monitor call queues and staffing levels to match call volume.
• Develop and maintain escalation processes with CMOs and leadership.
• Prepare regular contact center performance reports and coordinate improvements.

Skills

Contact center experience

Bilingual English/Spanish

Education

Bachelor's degree (healthcare setting)

Job description

Nevada Health Centers is seeking a Remote Call Center Supervisor to oversee day-to-day call center operations. You will manage staff training, audits, and escalation processes to ensure service excellence across the organization.

The role requires at least three years in a contact center, a healthcare-related degree or equivalent experience, and strong English/Spanish communication skills. Remote work flexibility is available with national scope.