Remote Healthcare Customer Service Specialist

North Memorial Medical Center; Robbinsdale (MN); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k/Pension

Paid time off

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center

Job summary

North Memorial Health is seeking a Customer Service Representative to join a call-center-like team that delivers responsive service to patients and staff. You will handle phone contacts, assist with registration and scheduling, and route calls to appropriate teams to ensure smooth operations.

Ideal candidates have at least 1 year in customer service, experience in scheduling or registration, and familiarity with HIPAA. This role offers remote MN/WI options and a comprehensive benefits package.

Qualifications

• 1 year of customer service experience.
• Minimum 6 months scheduling or registration experience.
• Call center experience preferred.
• Typing 35+ WPM.
• Understanding of HIPAA.
• Experience in healthcare setting preferred.

Responsibilities

• Provide customer service in a call-center like environment.
• Manage phone contact for registration, scheduling, and call routing.
• Proactive problem solving for a One Call One Resolution or soft handoff.

Skills

Customer service

Call center

Multi-tasking

Typing 35 WPM

HIPAA knowledge

Independent problem-solving

Education

High School diploma or GED

Tools

MS Office

Job description

North Memorial Health is seeking a Customer Service Representative to join a call-center-like team that delivers responsive service to patients and staff. You will handle phone contacts, assist with registration and scheduling, and route calls to appropriate teams to ensure smooth operations.

Ideal candidates have at least 1 year in customer service, experience in scheduling or registration, and familiarity with HIPAA. This role offers remote MN/WI options and a comprehensive benefits package.