Remote Healthcare Customer Care Specialist

Unipharmedtech; Garner (NC); Remote; USD 22,000 - 23,000; Full time

Job summary

Uniphar is seeking a Customer Care Specialist for a remote, full-time role. The position interacts with patients, health care professionals, and customers across channels, providing information about client products and services in various therapeutic areas.

Required are a High School Diploma or GED and at least one year of professional customer service experience; call center experience is preferred. You will document interactions in a CRM and adhere to program guidelines while maintaining

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of professional customer service experience.
• Previous call center experience preferred.

Responsibilities

• Review, interpret and react to data provided.
• Effectively communicate messages, product information, and/or specific offers to customers.
• Converse with customers and clients professionally, using industry terminology as needed, and facilitate trial, adoption, and usage of the client’s products or services.
• Demonstrate competency in using information technology, PCs and a variety of databases.
• Accurately collect information and capture in a CRM or database.
• Maintain excellent quality standards and adhere to client call guides and guidelines.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Job description

Uniphar is seeking a Customer Care Specialist for a remote, full-time role. The position interacts with patients, health care professionals, and customers across channels, providing information about client products and services in various therapeutic areas.

Required are a High School Diploma or GED and at least one year of professional customer service experience; call center experience is preferred. You will document interactions in a CRM and adhere to program guidelines while maintaining