Remote Healthcare Customer Care Rep I

Elevance Health, Inc.; Atlanta (GA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

merit increases

Paid Time Off

medical

dental

vision

401(k) +match

stock purchase plan

life insurance

wellness programs

Job summary

Elevance Health, Inc. is seeking a Customer Care Representative I to join our team. This full-time hybrid/remote role focuses on assisting members with insurance benefits, provider contracts, eligibility, and claims while coordinating with internal teams for timely responses.

You will handle calls and written inquiries, document interactions in our systems, and maintain positive customer relationships. The ideal candidate will have call center experience and familiarity with healthcare settings,

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.

Skills

Call center experience

Healthcare environment experience

Education

HS diploma or equivalent

Job description

Elevance Health, Inc. is seeking a Customer Care Representative I to join our team. This full-time hybrid/remote role focuses on assisting members with insurance benefits, provider contracts, eligibility, and claims while coordinating with internal teams for timely responses.

You will handle calls and written inquiries, document interactions in our systems, and maintain positive customer relationships. The ideal candidate will have call center experience and familiarity with healthcare settings,