Remote Customer Care Associate I

Elevance Health, Inc.; Latham (NY); Híbrido; USD 23.000 - 35.000; Jornada completa

Descripción de la vacante

Elevance Health, Inc. is hiring a Customer Care Representative I in New York. The role is primarily remote with in-person training sessions and occasional office requirements as needed.

You will handle inquiries about insurance benefits, eligibility, and claims, document outcomes, and maintain customer relations across teams. We value clear communication, problem-solving, and multi-tasking in a fast-paced environment.

Formación

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Experience in a healthcare environment is preferred.
• URAC competencies include strong oral, written and interpersonal communication, problem-solving, facilitation and analytical skills.

Responsabilidades

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Conocimientos

Call center experience

Healthcare environment experience

Educación

HS diploma or equivalent

Descripción del empleo

Elevance Health, Inc. is hiring a Customer Care Representative I in New York. The role is primarily remote with in-person training sessions and occasional office requirements as needed.

You will handle inquiries about insurance benefits, eligibility, and claims, document outcomes, and maintain customer relations across teams. We value clear communication, problem-solving, and multi-tasking in a fast-paced environment.