Remote Healthcare CSR: Growth, Training & Benefits

Sagility; Madison (WI); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision coverage

Life Insurance

Short-Term/Long-Term Disability

401(k) with employer contribution

Paid Time Off

Tuition Reimbursement

EAP

Job summary

Sagility is hiring a Remote Customer Service Representative in the United States to join a healthcare-focused call center team. You will handle incoming calls, resolve inquiries, and document details with empathy and professionalism.

Required: 1 year in a call center, a high school diploma, reliable attendance, and solid typing (25 WPM). Training is provided; promotion potential exists within Sagility's growth path.

Qualifications

• Strong communication and interpersonal abilities.
• Minimum of 1 year in a call center role.
• Healthcare experience is a plus.
• Typing speed of at least 25 WPM and good computer navigation.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet daily team goals for quality and customer satisfaction.

Skills

Communication skills

Call center experience

Healthcare knowledge

Typing 25 WPM

Education

High School Diploma

Job description

Sagility is hiring a Remote Customer Service Representative in the United States to join a healthcare-focused call center team. You will handle incoming calls, resolve inquiries, and document details with empathy and professionalism.

Required: 1 year in a call center, a high school diploma, reliable attendance, and solid typing (25 WPM). Training is provided; promotion potential exists within Sagility's growth path.