Remote Healthcare Benefits Support Specialist

Everise, Inc.; Connecticut; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Work-from-home

Job summary

Everise, Inc. is seeking a remote Call Center Agent to handle a high volume of inbound calls from members regarding healthcare benefits. You will gather information, educate customers on products, and navigate multiple systems to resolve inquiries with a focus on customer satisfaction.

The role emphasizes reliability, attendance, and the ability to work from a dedicated home workspace, with incentive opportunities and benefits such as medical, dental, vision, 401K, and PTO.

Qualifications

• Professional, courteous customer service mindset.
• Ability to gather and educate customers on products and services.

Responsibilities

• Handle a high volume of inbound calls professionally.
• Gather customer information and assess needs to provide appropriate solutions.
• Navigate multiple systems to document interactions and resolve issues.
• Meet performance metrics and attendance requirements.
• Support customers with healthcare benefits information.

Skills

Customer service

Communication

Telephone handling

Problem solving

Tools

CRM software

Job description

Everise, Inc. is seeking a remote Call Center Agent to handle a high volume of inbound calls from members regarding healthcare benefits. You will gather information, educate customers on products, and navigate multiple systems to resolve inquiries with a focus on customer satisfaction.

The role emphasizes reliability, attendance, and the ability to work from a dedicated home workspace, with incentive opportunities and benefits such as medical, dental, vision, 401K, and PTO.