Healthcare Customer Service Representative - Work From Home

Everise, Inc.; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Everise, Inc. is seeking a Remote Customer Care Representative to handle inbound calls from members about their healthcare benefits. You will gather information, answer questions, and educate customers on available services while maintaining high service standards.

The role offers a work-at-home setup with required equipment and reliable internet, and opportunities to meet performance targets and earn incentives based on results.

Qualifications

• Handles a high volume of inbound calls professionally.
• Gathers customer information, assesses needs, and educates on products/services.
• Resolves issues per guidelines and escalates when needed.

Responsibilities

• Handle a high volume of inbound calls with professionalism.
• Gather and verify customer information, assess needs, educate on products.
• Resolve issues through one-call resolution or escalation.
• Meet or exceed performance metrics and attendance requirements.
• Work weekends & holidays as needed.

Skills

Customer service

Phone handling

Multi-system navigation

Attentive listening

Education

High school diploma or GED

Tools

CRM software

Job description

## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.**Job Requirements:*** Professionally handle a high volume of incoming calls* Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services* Ability to utilize and navigate multiple systems simultaneously* Be dependable and meet all attendance requirements* Resolve customer issues via one-call resolution guidelines and/or escalated process* Meet or exceed company and client performance metrics* Maintain a balance between company policy and client benefit in decision-making* Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers* Responsible for call disposition or compiling and documenting customer information as required* Ability to accept and embrace changes within the current business environment* Must be flexible to work weekends & holidays**Qualifications:*** High school diploma or GED* Ability to pass a drug screen and background check* Healthcare background experience is a plus. Comfortable with medical terminology.* A dedicated area to work area, free from distractions and background noises.* Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)* Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens* Strong decision-making and analytical abilities* Ability to identify customer needs and articulate products and services* Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime* Highly developed sense of integrity and commitment to customer satisfaction* Meet all attendance and dependability requirements* Be a team player **Work at Home Set-Up Requirements****Standard Connect and Speed** Wired Ethernet connection 25 Mb/s download, 10 Mb/s upload (wireless is not permitted) \\*Some programs may require higher speeds.**Monitor*** (2) 21” monitor(s). You will supply one and Everise will provide one.* Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.* Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.**Headset** You will need to purchase a headset. Specific models will be shared during the interview process.**To be supplied by Everise**: Keyboard Mouse Webcam If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.