Remote Healthcare Advocate for Member Support

Carenet Health; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO and holidays

FSAs

Wellness programs

Career development

Job summary

Carenet Health is seeking a Healthcare Advocate to serve as the frontline for member and patient experience. This role emphasizes accuracy, empathy, and regulatory compliance while supporting access to care and customer satisfaction.

You will document interactions and participate in coaching and quality programs to improve service delivery. The position offers benefits including health/dental/vision insurance, 401(k) match, PTO, FSAs, wellness programs, and career development opportunities.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
• Strong verbal and written communication skills with a patient- and service-focused mindset.
• Ability to follow structured processes, scripts, and compliance requirements consistently.
• Basic computer literacy and ability to navigate multiple systems simultaneously.
• Strong attention to detail and ability to accurately document information.
• Ability to handle sensitive information with professionalism and discretion.
• Willingness to learn healthcare terminology, systems, and workflows.
• Ability to perform effectively in a fast-paced, metrics-driven environment.
• Must have a work at home setup including a quiet and enclosed environment and must be able to provide 2 monitors (22 inch) with both HDMI and Display ports.

Responsibilities

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
• Provide accurate information and guidance while demonstrating empathy and professionalism.
• Follow approved scripts, workflows, and escalation procedures.
• Document member or patient interactions accurately and completely in required systems.
• Identify and elevate issues that require additional support or resolution.
• Maintain adherence to schedules, attendance policies, and break requirements.
• Participate in coaching sessions, quality reviews, and team meetings.
• Support operational initiatives aimed at improving service quality and member experience.
• Stay current on healthcare processes, systems, and compliance requirements.
• Maintain confidentiality of all sensitive member and organizational information.

Skills

Communication skills

Documentation

Compliance

Remote work setup

Education

High school diploma

College coursework preferred

Job description

Carenet Health is seeking a Healthcare Advocate to serve as the frontline for member and patient experience. This role emphasizes accuracy, empathy, and regulatory compliance while supporting access to care and customer satisfaction.

You will document interactions and participate in coaching and quality programs to improve service delivery. The position offers benefits including health/dental/vision insurance, 401(k) match, PTO, FSAs, wellness programs, and career development opportunities.