Healthcare Advocate: Member Care & Support

Carenet-Health-; Biloxi (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off (PTO) and holidays

Flexible spending accounts (FSAs)

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a Healthcare Advocate to serve as the frontline contact for members and patients, ensuring interactions are accurate, empathetic, and compliant. The role directly supports access to care, member satisfaction, and trust in Carenet’s services.

The position emphasizes documenting interactions, adhering to scripts and escalation paths, and contributing to continuous quality improvement. Competitive benefits accompany a wage of $17.00 per hour."

Qualifications

• High school diploma or equivalent required; college coursework preferred
• Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred
• Strong verbal and written communication skills with a strong patient- and service-focused mindset
• Ability to follow structured processes, scripts, and compliance requirements consistently
• Basic computer literacy and ability to navigate multiple systems simultaneously
• Strong attention to detail and ability to accurately document information
• Ability to handle sensitive information with professionalism and discretion
• Willingness to learn healthcare terminology, systems, and workflows
• Ability to perform effectively in a fast-paced,metrics-driven environment

Responsibilities

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
• Provide accurate information and guidance while demonstrating empathy and professionalism
• Follow approved scripts, workflows, and escalation procedures
• Document member or patient interactions accurately and completely in required systems
• Identify and elevate issues that require additional support or resolution
• Maintain adherence to schedules, attendance policies, and break requirements
• Participate in coaching sessions, quality reviews, and team meetings
• Support operational initiatives aimed at improving service quality and member experience
• Stay current on healthcare processes, systems, and compliance requirements
• Maintain confidentiality of all sensitive member and organizational information

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Compliance

Multitasking

Job description

Carenet Health is seeking a Healthcare Advocate to serve as the frontline contact for members and patients, ensuring interactions are accurate, empathetic, and compliant. The role directly supports access to care, member satisfaction, and trust in Carenet’s services.

The position emphasizes documenting interactions, adhering to scripts and escalation paths, and contributing to continuous quality improvement. Competitive benefits accompany a wage of $17.00 per hour."