Healthcare Advocate | Remote

Carenet Health; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO and holidays

FSAs

Wellness programs

Career development

Job summary

Carenet Health is seeking a Healthcare Advocate to serve as the frontline for member and patient experience. This role emphasizes accuracy, empathy, and regulatory compliance while supporting access to care and customer satisfaction.

You will document interactions and participate in coaching and quality programs to improve service delivery. The position offers benefits including health/dental/vision insurance, 401(k) match, PTO, FSAs, wellness programs, and career development opportunities.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
• Strong verbal and written communication skills with a patient- and service-focused mindset.
• Ability to follow structured processes, scripts, and compliance requirements consistently.
• Basic computer literacy and ability to navigate multiple systems simultaneously.
• Strong attention to detail and ability to accurately document information.
• Ability to handle sensitive information with professionalism and discretion.
• Willingness to learn healthcare terminology, systems, and workflows.
• Ability to perform effectively in a fast-paced, metrics-driven environment.
• Must have a work at home setup including a quiet and enclosed environment and must be able to provide 2 monitors (22 inch) with both HDMI and Display ports.

Responsibilities

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
• Provide accurate information and guidance while demonstrating empathy and professionalism.
• Follow approved scripts, workflows, and escalation procedures.
• Document member or patient interactions accurately and completely in required systems.
• Identify and elevate issues that require additional support or resolution.
• Maintain adherence to schedules, attendance policies, and break requirements.
• Participate in coaching sessions, quality reviews, and team meetings.
• Support operational initiatives aimed at improving service quality and member experience.
• Stay current on healthcare processes, systems, and compliance requirements.
• Maintain confidentiality of all sensitive member and organizational information.

Skills

Communication skills

Documentation

Compliance

Remote work setup

Education

High school diploma

College coursework preferred

Job description

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

Start Date: 11/13/2026

The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services. By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.

Compensation

The wage for the Healthcare Advocate is $15.00 per hour.

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

What You Will Do

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
• Provide accurate information and guidance while demonstrating empathy and professionalism
• Follow approved scripts, workflows, and escalation procedures
• Document member or patient interactions accurately and completely in required systems
• Identify and elevate issues that require additional support or resolution
• Maintain adherence to schedules, attendance policies, and break requirements
• Participate in coaching sessions, quality reviews, and team meetings
• Support operational initiatives aimed at improving service quality and member experience
• Stay current on healthcare processes, systems, and compliance requirements
• Maintain confidentiality of all sensitive member and organizational information

Qualifications

• High school diploma or equivalent required; college coursework preferred
• Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred
• Strong verbal and written communication skills with a strong patient- and service-focused mindset
• Ability to follow structured processes, scripts, and compliance requirements consistently
• Basic computer literacy and ability to navigate multiple systems simultaneously
• Strong attention to detail and ability to accurately document information
• Ability to handle sensitive information with professionalism and discretion
• Willingness to learn healthcare terminology, systems, and workflows
• Ability to perform effectively in a fast-paced, metrics-driven environment
• Must have a work at home set up including a quiet and enclosed environment and must be able to provide 2 monitors (22 inch) with both HDMI and Display ports

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.