Remote Healthcare Account Manager, Senior Analyst

CVS Health; Frankfort (KY); Remote; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst, Account Management to oversee Meritain's partner portfolio, coordinating navigation, advocacy, and vendor relations to drive service excellence and strong client outcomes.

This role requires 3+ years in account or healthcare operations, with a focus on relationship management, cross-functional collaboration, and effective stakeholder communication; remote work is supported nationwide.

Qualifications

• 3+ years of account management, client management, healthcare operations, project management, or related experience.
• Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders.
• Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams.
• Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences.
• Experience analyzing operational performance, identifying trends, and developing actionable recommendations.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work independently while fostering collaboration across teams and business partners.

Responsibilities

• The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors.
• This role serves as a primary operational contact for assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship management.
• The individual will partner closely with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders to support partner performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience.
• Responsibilities include monitoring operational performance, coordinating issue remediation, supporting implementations and escalations, maintaining governance processes, identifying opportunities for improvement, and contributing to sales enablement and growth initiatives.
• The ideal candidate demonstrates strong relationship management skills, operational acumen, project coordination capabilities, and the ability to navigate complex stakeholder environments while supporting innovative healthcare solutions.

Skills

Account management

Client management

Healthcare operations

Project management

Stakeholder management

Communication

Issue coordination

Data analysis

MS Office

Organizational skills

Education

Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing

PM-related certifications or advanced coursework

Tools

Excel

PowerPoint

Teams

Outlook

Job description

CVS Health is seeking a Senior Analyst, Account Management to oversee Meritain's partner portfolio, coordinating navigation, advocacy, and vendor relations to drive service excellence and strong client outcomes.

This role requires 3+ years in account or healthcare operations, with a focus on relationship management, cross-functional collaboration, and effective stakeholder communication; remote work is supported nationwide.