Remote Health Program Advocate II

Elevance Health, Inc.; Roanoke (VA); Hybrid; USD 22,000 - 34,000; Full time

Job summary

Elevance Health, Inc. is hiring a Health Program Representative II to serve as the initial contact for Care Management programs and engage eligible members with information about features and services.

The role supports a hybrid/virtual work model with some in-person training sessions and occasional office presence as needed. You will handle inbound/outbound enrollment and engagement calls, document interactions, and route inquiries to clinical staff while mentoring junior teammates in a

Qualifications

• HS diploma or the equivalent.
• Minimum of 6 months experience; or any combination of education and experience which would provide an equivalent background.
• Call center experience strongly preferred.

Responsibilities

• Gathers and records appropriate member information via telephone.
• Encourages member participation in Care Management programs by outlining features and services.
• Records call details and uses call scripts as needed.
• Directs member inquiries to appropriate clinical staff.
• Initiates referrals and manages consults from clinicians for participants in Care Management.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other sources.

Skills

Call center experience

Strong communication

Computer proficiency

Empathy

Multi-tasking

Education

HS diploma or equivalent

Job description

Elevance Health, Inc. is hiring a Health Program Representative II to serve as the initial contact for Care Management programs and engage eligible members with information about features and services.

The role supports a hybrid/virtual work model with some in-person training sessions and occasional office presence as needed. You will handle inbound/outbound enrollment and engagement calls, document interactions, and route inquiries to clinical staff while mentoring junior teammates in a