Remote Health Plan Implementation Lead

Hippocratic AI Inc.; Northern (KY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Hippocratic AI is seeking an Implementation Manager for Payors to shepherd end-to-end deployments of our voice AI platform for health plans. You will translate contracts into go-live programs, ensuring configurations are correct and on schedule while documenting processes for success.

You will partner with Customer Success, Clinical, Product, and Engineering to scale deployments across plans, with field travel 25-40% and periodic visits to Palo Alto.

Qualifications

• Minimum 5 years of implementation, onboarding, or professional services experience with health plans or managed care organizations (Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers, payviders, or PBMs)
• Deep fluency in health plan operations- population health, care management, Stars/HEDIS, utilization management
• Proven track record managing complex, multi-stakeholder enterprise deployments with 60-120 day timelines and go-live
• Hands-on experience with health plan member data- eligibility files, risk stratification outputs, care gap lists
• Familiarity with health plan IT environments and vendor onboarding processes including security questionnaires, BAA requirements, and care management platform integrations (ZeOmega, Jiva, Salesforce Health Cloud)
• Strong project management and process documentation skills with ability to create and maintain playbooks, checklists, and reusable templates

Responsibilities

• Own use case deployments end-to-end from contract signature to go-live, leading health plan implementation engagements
• Build and maintain Implementation Charters documenting timeline, configuration decisions, data requirements, go-live checklists
• Configure use cases for deployment including dialer setup, agent configuration, population filters, routing logic
• Coordinate with health plan data and IT teams to define, validate, and onboard member data files
• Project-manage across health plan stakeholder teams driving accountability to go-live timeline
• Define and refine HAI's standard platform onboarding process for health plans and integration base data pipelines
• Build and maintain the HAI implementation playbook with templates and checklists for faster, reliable deployments
• Hand off to Customer Success at go-live with complete deployment documentation and clear configuration commitments

Skills

Project management

Health plan operations

Stakeholder management

Health data coordination

Vendor onboarding

Tools

ZeOmega

Jiva

Salesforce Health Cloud

Job description

Hippocratic AI is seeking an Implementation Manager for Payors to shepherd end-to-end deployments of our voice AI platform for health plans. You will translate contracts into go-live programs, ensuring configurations are correct and on schedule while documenting processes for success.

You will partner with Customer Success, Clinical, Product, and Engineering to scale deployments across plans, with field travel 25-40% and periodic visits to Palo Alto.