Remote Health Plan Customer Advocate

Lifetime Workforce Solutions, LLC; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

Lifetime Benefit Solutions in the United States is seeking a Customer Service Representative to resolve inquiries by phone, fax and email, handling benefits, claims, and enrollment in line with ORA and HIPAA requirements. The role includes immediate training across one line of business to achieve proficiency, with cross-training planned within 12 months.

You will work to deliver timely, accurate information, maintain member privacy, and support a professional customer experience across multiple

Qualifications

• High School diploma or equivalent; customer service experience preferred.
• Strong communication across multiple channels including voicemail, email, outbound calls.
• Strong organizational skills in a fast-paced environment.
• Ability to listen, navigate computer screens, and document calls simultaneously.
• Proven problem-solving abilities; adapt to multiple programs and apps.
• Occasional overtime may be required.

Responsibilities

• Researches and responds to inquiries from customers, partners, and groups per HIPAA and ORA.
• Resolve questions related to benefits, claims, onboarding, and enrollment.
• Provide professional, timely service to enhance member satisfaction and retention.
• Maintain high privacy standards and accurate call documentation.
• Participate in meetings, training, and skill development.

Skills

Customer service

Communication

Organization

Problem-solving

Multi-channel support

Education

High School diploma or equivalent

Tools

Windows OS

CRM software

Job description

Lifetime Benefit Solutions in the United States is seeking a Customer Service Representative to resolve inquiries by phone, fax and email, handling benefits, claims, and enrollment in line with ORA and HIPAA requirements. The role includes immediate training across one line of business to achieve proficiency, with cross-training planned within 12 months.

You will work to deliver timely, accurate information, maintain member privacy, and support a professional customer experience across multiple