Health Plan Customer Support Specialist

Lifetime Benefit Solutions, Inc.; City of Albany (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Lifetime Benefit Solutions, Inc. is seeking a Customer Service Representative to resolve inquiries via telephone, fax, off-phone work, and email regarding benefits, claim payments, and enrollment, in line with ORA, HIPAA, and other legislative requirements.

Training begins at hire to master one line of business, with cross-training in a second line within 12 months to support the department. The role emphasizes accurate responses, adherence to privacy policies, and professional service.

Qualifications

• High School diploma or equivalent; customer service experience preferred.
• Strong communication across multiple channels including voicemail, email, and calls.
• Excellent organizational skills and ability to prioritize in fast-paced environments.
• Proficient at navigating Windows and using multiple programs simultaneously.
• Ability to actively listen and resolve customer concerns.

Responsibilities

• Researches and responds to inquiries from customers and partners.
• Handles questions about benefits, claims, onboarding, and enrollment.
• Maintains member privacy in accordance with policies.
• Demonstrates integrity and professionalism; participates in training.
• Supports cross-functional communication and teamwork.

Skills

Communication

Customer service

Organizational skills

Multichannel support

Problem solving

Overtime willingness

Windows navigation

Team collaboration

Active listening

Education

High School diploma or equivalent

Tools

Windows OS

Multiple programs

Job description

Lifetime Benefit Solutions, Inc. is seeking a Customer Service Representative to resolve inquiries via telephone, fax, off-phone work, and email regarding benefits, claim payments, and enrollment, in line with ORA, HIPAA, and other legislative requirements.

Training begins at hire to master one line of business, with cross-training in a second line within 12 months to support the department. The role emphasizes accurate responses, adherence to privacy policies, and professional service.