Remote Benefit Service Rep – Healthcare & Pension Support

A-Line Staffing Solutions; California; Remote; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bilingual pay premium

Zusammenfassung

A-Line Staffing Solutions is hiring a Benefit Customer Service Representative to assist members with benefits enrollment and plan updates. This remote role requires you to work weekdays, with variable hours and occasional overtime, and you must be local to your area to visit the office on Day 1 for equipment.

You will handle inquiries via phone, email, and webchat, interpret plan documents in plain language, and maintain HIPAA-compliant confidentiality while delivering empathetic, high-quality

Qualifikationen

• High school diploma or GED required.
• Customer service or call center experience is a plus, but not required — we’ll train the right person!
• Strong communication and problem-solving skills.
• Ability to adapt your service approach to meet a variety of personalities and communication styles.
• Tech-savvy with basic computer proficiency.

Aufgaben

• Guide members through benefits enrollment and updates to health and/or pension plans.
• Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
• Start on a single client account, and over time, be cross-trained to support multiple clients.
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
• Interpret plan documents and explain them in simple, easy-to-understand language.

Kenntnisse

Customer service

Communication

Problem-solving

Empathy

Tech-savvy

Ausbildung

High school diploma or GED

Jobbeschreibung

A-Line Staffing Solutions is hiring a Benefit Customer Service Representative to assist members with benefits enrollment and plan updates. This remote role requires you to work weekdays, with variable hours and occasional overtime, and you must be local to your area to visit the office on Day 1 for equipment.

You will handle inquiries via phone, email, and webchat, interpret plan documents in plain language, and maintain HIPAA-compliant confidentiality while delivering empathetic, high-quality