Health Plan Member Support Specialist

Lifetime Benefit Solutions, Inc.; Town of De Witt (NY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Lifetime Benefit Solutions, Inc. is seeking a Customer Service Representative in the United States (New York area) to resolve inquiries via phone, fax, and email regarding benefits, claims, and enrollment, in compliance with ORA, HIPAA, and related regulations.

Training starts on hire to enable proficiency across lines of business, with cross-training within 12 months. The role emphasizes accurate information handling, customer satisfaction, and teamwork.

Qualifications

• High School diploma or equivalent. Customer service experience preferred.
• Strong communication across multiple channels including voicemail, email, outbound calls.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Ability to actively listen, document calls, and resolve concerns effectively.
• Proven problem-solving and analytical abilities.
• Comfort with working overtime as needed.

Responsibilities

• Respond to inquiries from customers and external partners via phone, fax, and email.
• Assist with benefits, claim payments, and enrollment questions.
• Maintain privacy and comply with HIPAA and ORA requirements.
• Collaborate with teammates and participate in training and cross-training.
• Support multiple lines of business and assist with escalated issues.

Skills

Communication

Multichannel support

Organizational skills

Problem solving

Customer service

Education

High School diploma

Tools

Windows

Job description

Lifetime Benefit Solutions, Inc. is seeking a Customer Service Representative in the United States (New York area) to resolve inquiries via phone, fax, and email regarding benefits, claims, and enrollment, in compliance with ORA, HIPAA, and related regulations.

Training starts on hire to enable proficiency across lines of business, with cross-training within 12 months. The role emphasizes accurate information handling, customer satisfaction, and teamwork.