Remote Health IT Transformation Coach

OCHIN, Inc.; United States; On-site; USD 85,697 - 137,116; Full time

Job summary

OCHIN, a national nonprofit health IT organization, seeks a Transformation Consultant to coach health centers in optimizing clinical workflows and leveraging EHR data for quality and outcomes. You will redesign workflows, partner with clinicians, and apply improvement science to achieve population health goals.

This role emphasizes remote collaboration, cross‑functional teamwork, and the use of digital health tools to advance care delivery. Travel is occasionally required.

Qualifications

• Bachelor’s degree in healthcare or a related field; master’s degree strongly preferred.
• Minimum of three (3) years of experience supporting healthcare teams in a similar or relevant role. Four to five (4–5) years is a plus, strongly preferred.
• Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement.
• Familiarity with improvement methodologies (e.g. Model for Improvement) and using data to drive improvement; experience working with clinical quality metrics (e.g., UDS, HEDIS, NCQA, NQF) preferred.
• Knowledge of change management and human‑centered design; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred.
• Experience working with electronic health records and workflow visualization tools; Epic experience preferred (e.g. telehealth and remote patient monitoring implementation).
• Demonstrated ability to organize, analyze, and present performance data (including trend reporting and benchmarking) to support population health management and improvement efforts.
• Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in‑person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners.
• Strong experience in a telecommuter role, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus.
• Ability to travel to urban and rural locations up to 25‑50% of the time.

Responsibilities

• Support health centers to utilize HIT solutions to meet transformation goals (e.g., registry utilization, quality measure reporting, risk stratification, population management, leveraging AI) and apply change management and structured quality improvement principles to optimize clinical workflows, documentation practices, and quality measure reporting.
• Organize, analyze, and present EHR or performance data (audit and feedback support and support leadership engagement around real‑time, actionable data use to achieve outcomes aligned with the Quintuple Aim and value‑based care models, including measure alignment, prioritization, and SMART goal setting).
• Collaborate with clinicians and leadership to assess current‑state workflows, identify pain points, and align workflows with new technology capabilities and foster collaboration between HCOs and HIT vendors to identify and inform needed improvements.
• Support deployment of digital health tools, including remote patient monitoring and patient‑facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration.
• Manage multiple projects related to clinical improvement simultaneously while actively participating in OCHIN cross‑departmental work (e.g. workstreams).

Skills

Communication skills

EHR experience

Quality metrics knowledge

Change management

Process improvement

Team facilitation

Remote collaboration

Education

Bachelor's degree in healthcare or related field

Master's degree preferred

Tools

Epic

JIRA

OneNote

SharePoint

Teams

Zoom

Job description

OCHIN, a national nonprofit health IT organization, seeks a Transformation Consultant to coach health centers in optimizing clinical workflows and leveraging EHR data for quality and outcomes. You will redesign workflows, partner with clinicians, and apply improvement science to achieve population health goals.

This role emphasizes remote collaboration, cross‑functional teamwork, and the use of digital health tools to advance care delivery. Travel is occasionally required.