Inbound Customer Care Pro — Insurance Claims

Wipro Technologies; Tampa (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Wipro Limited is seeking an Inbound Customer Care Representative in Tampa, FL to answer inbound calls and deliver a high-level customer service experience. You will determine customer needs and handle account requests with effective questioning and active listening.

We offer day-one benefits and a competitive compensation package; strong teamwork and the ability to work independently are valued in our fast-paced environment. A high school diploma or GED is required.

Qualifications

• Requires strong customer service and problem-solving abilities.
• Ability to work effectively both in a team and individually.
• Excellent verbal and written communication skills.

Responsibilities

• Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines.
• Expedites problem files to appropriate department and follows up until resolution.
• Ability to answer phones in a friendly, courteous, and professional manner.
• Analyzing claim payment and entering information into the computer.
• Document required information into the system.
• Meeting production and quality standards.

Skills

Customer service

Problem solving

Communication skills

Time management

Teamwork

Education

High school diploma or GED

Job description

Wipro Limited is seeking an Inbound Customer Care Representative in Tampa, FL to answer inbound calls and deliver a high-level customer service experience. You will determine customer needs and handle account requests with effective questioning and active listening.

We offer day-one benefits and a competitive compensation package; strong teamwork and the ability to work independently are valued in our fast-paced environment. A high school diploma or GED is required.