Remote Health Concierge: Senior Care & ALF Support

Ascend-Medical-Georgia-PC

Atlanta (GA)

Remote

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Ascend Medical is hiring a Full-Time Health Concierge focused on Senior Care services. This remote role supports ALF patients, guiding them from initial inquiry through appointment scheduling, portal setup, and first-visit prep.

A CMA or higher credential is strongly preferred, with Georgia or MT/Central Time Zone proximity for scheduling flexibility. The position emphasizes high-touch, patient-centered service, strong EHR/Salesforce usage, and collaboration with clinical teams to streamline

Qualifications

Clinical background required; CMA certification or higher strongly required.
Experience working with senior populations, assisted living, or primary care is highly valued.
Familiarity with insurance verification and healthcare systems.

Responsibilities

Serve as the first point of contact for senior care patients and their families.
Schedule new patient appointments via phone and future digital channels.
Verify insurance benefits and clearly explain patient cost responsibility.
Document patient information accurately in the EHR and Salesforce.
Communicate effectively with clinical teams regarding patient needs.
Educate patients and families on Ascend services and how to access care.
Provide compassionate, high-touch service tailored to senior populations.
Support scheduling needs for Assisted Living Facilities, including later-hour coverage when needed.