Remote Health Coach – Wellness & Behavior Change

Sharecare; Hagåtña (GU); Remote; USD 30,000 - 34,000; Full time

Job summary

Sharecare is seeking a Health Coach to engage with program participants via telephonic coaching, educating and motivating changes to reduce risk factors. You’ll work in a structured, high-engagement outreach model with an automated dialer, on a full-time remote team.

Responsibilities include counseling, tracking progress, coordinating care with nurses and pharmacists, and ensuring documentation accuracy while adhering to schedules.

Qualifications

• Bachelor's degree in a health-related field; NBHWC certification may substitute for the degree requirement.
• 1-2 years of related experience; customer service experience preferred.
• Experience with benchmarks and contact-center metrics; adherence to schedule.
• Proficiency in data entry and Microsoft Office.
• Ability to coordinate telephonic communication while navigating software platform.
• Knowledge of lifestyle topics such as smoking cessation, weight management, nutrition, exercise, stress reduction and sleep.
• Ability to work independently and prioritize a moderate workload with minimal supervision.
• Adaptability to schedule changes and rotating Saturdays.
• Ability to multitask with members and with managers and support staff.
• Hard-wired internet connection required.

Responsibilities

• Participate in telephonic calls: engagement, coaching, and outreach to enrolled participants.
• Provide individualized behavior-change coaching using motivational interviewing techniques.
• Outreach to members who are enrolled but without a scheduled call.
• Coordinate delivery of services with nurses, pharmacists, and external vendors.
• Support operational aspects to meet customer requirements and manage caseloads.
• Adhere to a schedule and caseload to ensure participant connectivity and success.
• Caseloads may be 1:1 or team-based depending on client needs.
• Attend daily and monthly meetings to share updates and insights.
• Note and track participants' progress and program efficacy.

Skills

Interpersonal skills

Communication skills

Motivational interviewing

Coaching ability

Shift flexibility

Education

Bachelor's degree in health-related field

Job description

Sharecare is seeking a Health Coach to engage with program participants via telephonic coaching, educating and motivating changes to reduce risk factors. You’ll work in a structured, high-engagement outreach model with an automated dialer, on a full-time remote team.

Responsibilities include counseling, tracking progress, coordinating care with nurses and pharmacists, and ensuring documentation accuracy while adhering to schedules.