Remote Health Coach — Behavior Change & Wellness

Sharecare; Trenton (NJ); Remote; USD 29,000 - 34,000; Full time

Job summary

Sharecare is hiring Health Coaches to deliver education, support, and motivation through structured telephonic coaching for program participants. The role involves working remotely with a multi-disciplinary team to improve health outcomes and reduce risk factors.

Starting January 18, 2027, the schedule spans Monday through Friday with evenings (10:30am–9:00pm CST) and every fourth Saturday (8:00am–4:30pm CST). Training lasts 6 weeks (8:00am–4:30pm CST) and cannot be missed.

Qualifications

• Bachelor's degree in a health-related field; NBHWC may substitute for the health-related part.
• 1–2 years of related experience; customer service experience preferred.
• Experience with benchmarks and contact center metrics; schedule adherence.
• Proficiency in data entry and Microsoft Office applications.
• Ability to coordinate telephonic communication while navigating software platforms.
• Knowledge of lifestyle topics such as smoking cessation, nutrition, and exercise.
• Ability to work independently with minimal supervision.

Responsibilities

• Engagement calls (inbound/outbound) to inform eligible participants and enroll them.
• Coaching calls to motivate behavior change and adherence to healthier habits.
• Chase outbound outreach to participants without a scheduled call.
• Coordinate services with nurses, pharmacists, and external vendors.
• Support operations to meet customer requirements and manage caseloads.
• Attend daily and monthly meetings to share findings and insights.
• Note and track participants' progress and program efficacy.

Skills

Interpersonal communication

Motivational interviewing

Customer service

Multitasking

Adaptability

Team coordination

Education

Bachelor's degree in health-related field

NBHWC certification substitution allowed

Tools

Microsoft Office

Data entry software

CRM software

Job description

Sharecare is hiring Health Coaches to deliver education, support, and motivation through structured telephonic coaching for program participants. The role involves working remotely with a multi-disciplinary team to improve health outcomes and reduce risk factors.

Starting January 18, 2027, the schedule spans Monday through Friday with evenings (10:30am–9:00pm CST) and every fourth Saturday (8:00am–4:30pm CST). Training lasts 6 weeks (8:00am–4:30pm CST) and cannot be missed.