Remote Health Coach — Behavior Change & Wellness

Sharecare; Saint Paul (MN); Remote; USD 30,000 - 34,000; Full time

Job summary

Sharecare is a digital health company delivering software and tech-enabled services to improve care quality and lower costs across the healthcare ecosystem. Health Coaches engage members via automated dialers, delivering education, support, and motivation to reach health goals while following established workflows and documentation standards.

Coaches work in a structured, high-engagement model and receive training for 6 weeks from 8am–4:30pm CST; new hires must attend all training days.

Qualifications

• Bachelor's degree in a health-related field; NBHWC certification may substitute for the health-related degree
• 1–2 years of related experience; customer service experience preferred
• Experience with benchmarks and contact center metrics
• Proficiency in data entry and Microsoft Office
• Ability to coordinate telephonic communication while using software platforms
• Knowledge of lifestyle topics: smoking cessation, weight management, nutrition, exercise, stress, sleep
• Ability to work independently with minimal supervision
• Adaptability to schedule changes and rotating Saturdays
• Hard-wired internet connection required (no WIFI)

Responsibilities

• Participate in inbound and outbound coaching calls with participants
• Provide individualized behavior change coaching to reduce high-risk behaviors
• Reach out to members who are enrolled in coaching but missing a scheduled call
• Coordinate delivery of services with nurses, pharmacists, and external vendors
• Support operational aspects to meet customer requirements and manage caseloads
• Adhere to schedules to ensure member connectivity and success
• Attend daily and monthly meetings to share updates and insights
• Note and track members' progress and program efficacy

Skills

Communication skills

Motivational interviewing

Shift flexibility

Customer service

Data entry / MS Office

Independent work

Education

Bachelor's degree in health-related field

NBHWC certification substitute option

Tools

Microsoft Office

Job description

Sharecare is a digital health company delivering software and tech-enabled services to improve care quality and lower costs across the healthcare ecosystem. Health Coaches engage members via automated dialers, delivering education, support, and motivation to reach health goals while following established workflows and documentation standards.

Coaches work in a structured, high-engagement model and receive training for 6 weeks from 8am–4:30pm CST; new hires must attend all training days.