Remote Health Benefits Support Specialist

GuideWell; San Antonio (TX); Remote; USD 21,000 - 29,000; Part time

Benefits offered by this job

Hourly pay $18

Quarterly bonuses

Part-time (20 hrs/wk)

Job summary

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with 30+ years of experience. We seek a Customer Service Representative to handle inbound calls from providers and members, delivering courteous service across all inquiries.

This part-time role offers 20 hours per week, a training schedule (Mon–Fri, 8:00am–4:30pm CST, 4 weeks), and a pay rate of $18 per hour plus quarterly bonuses. After training, shifts run 10:00am–2:00pm Central Time.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in health insurance preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure information is saved.
• Handle call backs and escalations as necessary.

Skills

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with 30+ years of experience. We seek a Customer Service Representative to handle inbound calls from providers and members, delivering courteous service across all inquiries.

This part-time role offers 20 hours per week, a training schedule (Mon–Fri, 8:00am–4:30pm CST, 4 weeks), and a pay rate of $18 per hour plus quarterly bonuses. After training, shifts run 10:00am–2:00pm Central Time.