Bilingual Health Insurance Support Specialist (On-site)

Florida Blue Group; San Antonio (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off

11 holidays

Job summary

WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound calls from providers and members, delivering courteous, accurate information about benefits, claims and eligibility. You will complete a structured training program and work a full-time schedule with a defined shift window.

The role emphasizes high-quality customer service, documentation of each interaction, and adherence to metrics such as hold time and after-call work.

Qualifications

• High school diploma or GED required.
• Inbound call center experience in health insurance preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Handle inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call and adhere to service metrics.
• Manage callbacks and escalations as needed.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound calls from providers and members, delivering courteous, accurate information about benefits, claims and eligibility. You will complete a structured training program and work a full-time schedule with a defined shift window.

The role emphasizes high-quality customer service, documentation of each interaction, and adherence to metrics such as hold time and after-call work.