Remote Health Benefits Specialist

Maximus; Arlington (TX); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Training Completion Pay Increase

Professional Development Opportunities

Wellness Program and Resources

Employee Perks and Discounts

Tuition Reimbursement

Recognition Platform

EAP Wellness Support

Paid Time Off and Disability coverage

401K with Company Matching

Comprehensive Insurance Coverage

Job summary

Maximus is seeking a Customer Service Specialist to support the Health Texas project, providing customer care and benefit enrollment via telephone, IVR, and web portals. Training is paid and concludes with a $1/hour raise to base pay.

The role offers full-time hours with hybrid and fully remote options, and requires Texas residency within 70 miles of the Dallas/Fort Worth Arlington area. Responsibilities include handling inquiries, documenting interactions, data entry, and coordinating materials

Qualifications

• High school diploma or GED required with 0–6 months of relevant professional experience.
• Availability to work shifts between 8:00am and 6:30pm CST.
• Ability to type efficiently.
• Continuously demonstrate a high sense of urgency and perform under pressure.
• Excellent attendance (no time off during training).
• Organization and work prioritization skills.
• Basic computer aptitude in Windows and/or Mac.
• Ability to handle 100+ calls a day, handle multiple repetitive calls.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels.
• Provide accurate information about programs and services to consumers, enrollees, health plans, and providers.
• Track and document all customer interactions in applicable systems.
• Complete tasks and transactions according to guidelines for accuracy.
• Navigate multiple computer systems while interacting with customers and perform data entry.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery.
• Transfer or refer customers to appropriate internal or external entities.
• Address inquiries and resolve routine issues to ensure updates are completed.
• Escalate complex issues for further investigation.
• Facilitate translation services for non-English customers as needed.
• Communicate with supervisors about needs or issues impacting service delivery.
• Meet QA, productivity, and other KPIs.
• Attend meetings and trainings and stay updated on programs and policies.
• Perform other duties as assigned by management.

Skills

Typing efficiently

Customer service

Urgency under pressure

Organization & prioritization

Basic computer aptitude

High call-volume handling

Education

High school diploma or GED

Job description

Maximus is seeking a Customer Service Specialist to support the Health Texas project, providing customer care and benefit enrollment via telephone, IVR, and web portals. Training is paid and concludes with a $1/hour raise to base pay.

The role offers full-time hours with hybrid and fully remote options, and requires Texas residency within 70 miles of the Dallas/Fort Worth Arlington area. Responsibilities include handling inquiries, documenting interactions, data entry, and coordinating materials