Hybrid/Remote Customer Enrollment Specialist

ISHE; Arlington, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K Retirement Savings plan

Paid Time Off

Wellness program

Tuition reimbursement

Employee discounts

Life insurance

Job summary

Maximus in the Dallas/Fort Worth area is hiring Customer Service Specialists to support our Health Texas project. You will deliver customer care and benefit enrollment services via telephone, IVR and web portals, and participate in paid training to ensure you can perform with accuracy and professionalism.

This is a full-time role with hybrid and fully remote options. Residency in Texas near Dallas/Fort Worth is required, and Day 1 onsite training is needed.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Availability to work shifts between 8:00am and 6:30pm CST
• Ability to type efficiently
• Continuously demonstrate a high sense of urgency and perform under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

Responsibilities

• Answer incoming customer inquiries received via telephone, IVR, web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
• Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
• Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
• Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
• Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
• Facilitate translation or interpretation services for non English speaking customers according to procedures.
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Skills

Typing

Customer service

Education

High school diploma or GED

Job description

Maximus in the Dallas/Fort Worth area is hiring Customer Service Specialists to support our Health Texas project. You will deliver customer care and benefit enrollment services via telephone, IVR and web portals, and participate in paid training to ensure you can perform with accuracy and professionalism.

This is a full-time role with hybrid and fully remote options. Residency in Texas near Dallas/Fort Worth is required, and Day 1 onsite training is needed.