Remote Head of Service Enablement & Release Readiness

DeepHealth; United States; Remote; USD 160,000 - 200,000; Full time

Job summary

DeepHealth seeks a Director, Service and Delivery to lead Service Enablement, preparing Services to implement, support, and scale product releases across regions. You will own release readiness and guide Release Readiness, Manufacturing, SRE, Technical Writing, and Training, partnering with Product and Development to ensure documentation, tooling, and operational readiness before customer availability.

Responsibilities include coordinating across departments, securing capacity, and ensuring

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 10+ years of experience in software or healthcare technology services.
• 5+ years leading managers or multi-function teams.
• Proven program management across release readiness, implementation, support, or operations.
• Experience leading technical documentation, training, or customer enablement functions.
• Ability to lead through influence across teams that do not report directly.

Responsibilities

• Own the program that confirms Services readiness for each release across multiple groups.
• Ensure every release has a documented readiness review with Services sign-off before customer availability.
• Lead and develop Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including staffing and performance management.
• Secure capacity and timing from regional implementation and support leaders when enablement work uses external resources.
• Ensure documentation and training are complete, accurate, and on schedule for releases and transitions.
• Partner with Product on customer needs during end-of-life periods with specifications and contract language where needed.
• Oversee enabling technologies such as SRE tooling and Jira Service Management to serve stakeholder needs.
• Work with Strategic Account teams to translate customer insights into readiness improvements.
• Align readiness plans with business priorities and represent Service Enablement in leadership forums.
• Manage planning, budgeting, and vendor/contractor needs for assigned enablement functions.

Skills

Leadership of managers

Program management

Cross-functional collaboration

Executive communication

Budgeting

Vendor management

Education

Bachelor's degree in technical or business field

Tools

Jira Service Management

SRE tooling

Documentation tooling

Job description

DeepHealth seeks a Director, Service and Delivery to lead Service Enablement, preparing Services to implement, support, and scale product releases across regions. You will own release readiness and guide Release Readiness, Manufacturing, SRE, Technical Writing, and Training, partnering with Product and Development to ensure documentation, tooling, and operational readiness before customer availability.

Responsibilities include coordinating across departments, securing capacity, and ensuring