Fulfillment and Merchandising Operations Manager (Fully Remote)

Arb Interactive, Inc; United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

ARB Interactive is the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, the company has grown to nearly 200 team members and was named one of LinkedIn's 2025 Top 50 Startups; its culture is collaborative, curious, and full of laughter.

The role leads the end-to-end redemption process, vendor management, and catalog strategy to ensure a compelling product experience and scalable fulfillment operations.

Aufgaben

• Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions.
• Manage fulfillment vendors against SLAs with weekly scorecards and build processes for exceptions like out-of-stock items or lost shipments.
• Own the Boxes catalog, source new items and categories, and negotiate with vendors.
• Monitor catalog health and spot trends early to keep every box worth opening.
• Publish weekly reports to leadership and set the operating rhythm across CS, Product, Engineering, Risk, and Finance.

Jobbeschreibung

• Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions.
• Manage fulfillment vendors against clear SLAs with weekly scorecards, and build processes for hard cases like out-of-stock items and lost shipments.
• Own the Boxes catalog, source new items and categories, and negotiate with vendors.
• Monitor catalog health and spot trends early to keep every box worth opening.

Leadership & Cross-Functional Work:

• Agree on decision rights with Product and CS, and build a lean team as volume scales.
• Publish weekly reports to leadership and set the operating rhythm across CS, Product, Engineering, Risk, and Finance.

ARB Interactive

ARB Interactive is the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, the company has grown to nearly 200 team members and was named one of LinkedIn's 2025 Top 50 Startups; its culture is collaborative, curious, and full of laughter.