Remote HCD & UX Analyst for Health Tech

GovCIO; Olympia (WA); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Human Centered Design & UX Analyst to support HCD and HFE across VA Veterans Health Administration Connected Health products. You will work on discover, decide, make, and validate phases, translating user research into actionable design artifacts.

The role operates remotely within the United States and requires collaboration with cross-functional teams to ensure accessible, user-centered solutions. A strong portfolio and travel availability are expected.

Qualifications

• Foundational understanding of human-centered design and user experience principles.
• Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing.
• Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes.
• Familiarity with Mural or comparable collaborative whiteboard tools, and willingness to develop expert-level facilitation skills in Mural.
• Working familiarity with accessibility requirements, including Section 508 and WCAG 2.2.
• Strong written and verbal communication skills, including comfort presenting on camera and telling a clear story with research findings to technical and non-technical audiences.
• Willingness to travel regularly within the continental United States for onsite research, testing, and program events.
• Portfolio, case study, or work samples demonstrating research or design work.

Responsibilities

• Supports HCD and HFE studies and assessments using interviews, focus groups, observation, contextual inquiry, card sorting, journey mapping, empathy mapping, personas, usability testing, and workshops.
• Helps plan, conduct, and analyze user research to develop insight into user behaviors, needs, and pain points.
• Supports scheduling and coordination of clinical subject matter expert participation and Veteran recruitment.
• Obtains participant consent for recording and ethnographic capture.
• Develops and maintains HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, and wireframes.
• Supports heuristic evaluation and literature review in product-healthcare contexts.
• Contributes to human factors engineering activities and ensures designs meet human interface requirements.
• Monitors app store feedback and compiles weekly/monthly reports on user experience.

Education

Bachelor's degree with 8+ years of work experience

Tools

Mural

Power BI

Job description

GovCIO is hiring a Human Centered Design & UX Analyst to support HCD and HFE across VA Veterans Health Administration Connected Health products. You will work on discover, decide, make, and validate phases, translating user research into actionable design artifacts.

The role operates remotely within the United States and requires collaboration with cross-functional teams to ensure accessible, user-centered solutions. A strong portfolio and travel availability are expected.