Senior Human-Centered UX Designer — Remote (Federal)

Jimmy Jazz; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

APV seeks a mission-driven Human-Centered Design SME to support a large-scale federal healthcare technology program. You’ll lead user research, service design, accessibility, and UX strategy for a product used daily by internal government teams to manage value-based care models on a SAFe Agile team with PI planning.

Accessibility is a first-class requirement; you will own Section 508 and WCAG conformance, and translate insights into actionable product improvements for diverse user groups.

Qualifications

• Minimum 7 years of experience in human-centered design, UX research, service design, or related disciplines.
• Expertise in user research, journey mapping, personas, usability testing, prototyping, information architecture, interaction design, and translating research into product requirements.
• Knowledge of accessibility, inclusive design, and federal digital-service practices (Section 508).
• Must be able to obtain and maintain a High-Risk Public Trust or equivalent federal access.

Responsibilities

• Lead user research, stakeholder interviews, surveys, workshops, and usability assessments.
• Develop personas, journey maps, service blueprints, workflows, wireframes, and prototypes.
• Translate research into actionable requirements and experience improvements.
• Conduct usability testing and evaluate effectiveness across user groups.
• Support dashboard design, navigation, information architecture, and digital UX.
• Own Section 508 and WCAG 2.1 AA conformance across interfaces and content.
• Create training and change management materials for new capabilities.
• Engage with government staff to understand workflows before proposing solutions.

Skills

User research

Journey mapping

Usability testing

Prototyping

Information architecture

Interaction design

Accessibility

Education

Bachelor’s degree in HCI/UX/Design/Psychology

Tools

USWDS

WCAG testing tools

Design tools

Job description

APV seeks a mission-driven Human-Centered Design SME to support a large-scale federal healthcare technology program. You’ll lead user research, service design, accessibility, and UX strategy for a product used daily by internal government teams to manage value-based care models on a SAFe Agile team with PI planning.

Accessibility is a first-class requirement; you will own Section 508 and WCAG conformance, and translate insights into actionable product improvements for diverse user groups.