Guest Experience Communications Specialist

Breeze Airways™; Cottonwood Heights (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Vision and Dental - Full Time

HSA with Breeze Employee Match - Full 

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking a Guest Operations Communications Specialist to monitor flight disruptions and send timely, accurate notifications to guests and internal stakeholders. You will work in the OCC to keep guests informed during irregular operations and coordinate recovery solutions across teams.

The role requires strong written and verbal communication, 2 years in written communication, 1 year in airline ops, and the ability to work nights, weekends, and holidays.

Qualifications

• Two years experience in written communication.
• One year experience in airline operations.
• Strong written and verbal communications skills.
• Ability to work in a fast-paced, high-pressure environment.
• Must have authorization to work in the US as defined by law.
• Must be at least 18 years of age.
• Proficiency with Microsoft Office 365; able to learn new systems quickly.
• Flexible and able to work nights, weekends, and holidays.

Responsibilities

• Actively monitor the status of Breeze flights and identify potential disruptions.
• Document flight status updates in internal systems.
• Send proactive flight-level notifications in a timely manner.
• Collaborate across teams to provide recovery solutions for operational challenges.
• Monitor flights for high-need situations and coordinate follow-through.
• Audit and update communication templates to comply with regulatory updates.
• Monitor sentiment on disrupted flights and upscale concerns as needed.
• Communicate effectively with internal stakeholders for alignment.
• Provide regular reporting and insights to leadership.
• Work in multiple programs and on multiple screens simultaneously.
• Mentor others as skillset expands.
• Share peer-to-peer feedback with a growth mindset.
• Contribute to improving Guest Experience by suggesting improved processes.
• Maintain punctuality and consistent attendance.
• Adhere to Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Skills

Written communication

Verbal communication

Bilingual (English/Spanish)

Typing (65 WPM)

Problem solving

Attention to detail

Organizational skills

Work under pressure

Education

High School Diploma or GED

College degree

Tools

Microsoft Office 365

Navitaire PSS experience

Job description

Breeze Airways is seeking a Guest Operations Communications Specialist to monitor flight disruptions and send timely, accurate notifications to guests and internal stakeholders. You will work in the OCC to keep guests informed during irregular operations and coordinate recovery solutions across teams.

The role requires strong written and verbal communication, 2 years in written communication, 1 year in airline ops, and the ability to work nights, weekends, and holidays.