Guest Operations Communications Specialist

Breeze Airways™; Cottonwood Heights (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Vision and Dental - Full Time

HSA with Breeze Employee Match - Full 

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking a Guest Operations Communications Specialist to monitor flight disruptions and send timely, accurate notifications to guests and internal stakeholders. You will work in the OCC to keep guests informed during irregular operations and coordinate recovery solutions across teams.

The role requires strong written and verbal communication, 2 years in written communication, 1 year in airline ops, and the ability to work nights, weekends, and holidays.

Qualifications

• Two years experience in written communication.
• One year experience in airline operations.
• Strong written and verbal communications skills.
• Ability to work in a fast-paced, high-pressure environment.
• Must have authorization to work in the US as defined by law.
• Must be at least 18 years of age.
• Proficiency with Microsoft Office 365; able to learn new systems quickly.
• Flexible and able to work nights, weekends, and holidays.

Responsibilities

• Actively monitor the status of Breeze flights and identify potential disruptions.
• Document flight status updates in internal systems.
• Send proactive flight-level notifications in a timely manner.
• Collaborate across teams to provide recovery solutions for operational challenges.
• Monitor flights for high-need situations and coordinate follow-through.
• Audit and update communication templates to comply with regulatory updates.
• Monitor sentiment on disrupted flights and upscale concerns as needed.
• Communicate effectively with internal stakeholders for alignment.
• Provide regular reporting and insights to leadership.
• Work in multiple programs and on multiple screens simultaneously.
• Mentor others as skillset expands.
• Share peer-to-peer feedback with a growth mindset.
• Contribute to improving Guest Experience by suggesting improved processes.
• Maintain punctuality and consistent attendance.
• Adhere to Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Skills

Written communication

Verbal communication

Bilingual (English/Spanish)

Typing (65 WPM)

Problem solving

Attention to detail

Organizational skills

Work under pressure

Education

High School Diploma or GED

College degree

Tools

Microsoft Office 365

Navitaire PSS experience

Job description

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.

Breeze is hiring- join us!

The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC) to monitor disruptions and send timely and accurate flight-level notifications with the goal of improving the Guest Experience. The primary role is to keep Guests and internal stakeholders informed and updated during irregular operations.

Here's What You'll Do

• Actively monitor the status of Breeze flights and identify potential disruptions
• Document flight status updates in internal systems
• Send proactive flight-level notifications in a timely manner
• Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges
• Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through
• Regularly audit and update communication templates to comply with regulatory and policy updates
• Monitor sentiment on disupted flights and upscale concerns as needed
• Communicate effectively with internal stakeholders to ensure alignment
• Provide regular reporting and insights to leadership
• Work in multiple programs and on multiple screens simultaneously
• Mentor others as skillset expands
• Share peer-to-peer feedback with a growth mindset
• Participate in improving the overall Guest Experience by recommending improved processes
• Maintain punctuality and consistent attendance
• Other duties as assigned
• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Minimum Qualifications

Here's what you need to be successful

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years experience in written communication
• One (1) year experience in airline operations
• Strong written and verbal communications skills
• Ability to work in a fast-paced, high-pressure environment
• Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly
• Flexible and able to work at any time, including nights, weekends, and holidays
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age.
• Self-starter with a positive attitude and strong desire for success
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations.

Preferred Qualifications

• College degree
• 1-2 years customer service experience
• 65 WPM typing skills
• Bi-lingual (English and Spanish)
• Navitaire PSS experience

Skills/Talents

• Technical writing proficiency
• Excellent reading comprehension
• Problem-solving and critical thinking
• Strong attention to detail
• Organizational and prioritization skills
• Ability to work under pressure
• Exemplifies Breeze's safety culture, values, and mission

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
• Occasionally lift and/or move up to 15 pounds
• Occasional standing, walking, bending, and reaching within an office environment
• Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

• Health, Vision and Dental - Full Time
• Health Savings Account with Breeze Employee Match - Full Time
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.