Guest Experience & Solutions Advocate

Breeze Aviation Group, Inc.; Utah; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Vision and Dental

Health Savings Account

401K with Breeze match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Aviation Group, Inc. seeks a customer service professional to support Guests across SMS, chat, and email. You will resolve complex issues, communicate clearly, and contribute to a positive Breeze experience.

Requires 3 years of customer service, excellent writing and 50 WPM typing, and a flexible schedule including nights, weekends, and holidays. Training is remote after one day in-person; a reliable home internet connection is essential.

Qualifications

• High School Diploma or GED required.
• Three years of customer service experience.
• Excellent writing skills with grammar and spelling.
• Excellent reading comprehension.
• Typing at 50 WPM with quality written communication.
• Multichannel customer engagement experience (SMS, chat, email).
• Flexible schedule including nights, weekends, and holidays.
• Must pass a customer service and teamwork assessment.
• Legally eligible to work in the United States.

Responsibilities

• Resolve complex situations for Guests.
• Engage in virtual conversations offering solutions and information.
• Research systems to identify root causes of technical difficulties.
• Perform administrative functions on rotation.
• Communicate with Guests through a digital-first approach and outbound calls.
• Mentor others as skillset expands.
• Provide detailed feedback to improve processes.
• Attend regular virtual on-camera meetings.
• Uphold Breeze values of Safety, Kindness, Ingenuity, and Excellence.
• Other duties as assigned.

Skills

Customer service

Writing skills

Reading comprehension

Multi-channel support

Flexibility

Time management

Attention to detail

Education

High School Diploma or GED

4-year degree (preferred)

Tools

VPN access

Microsoft Office 365

High-speed internet 10 Mbps+

Job description

Breeze Aviation Group, Inc. seeks a customer service professional to support Guests across SMS, chat, and email. You will resolve complex issues, communicate clearly, and contribute to a positive Breeze experience.

Requires 3 years of customer service, excellent writing and 50 WPM typing, and a flexible schedule including nights, weekends, and holidays. Training is remote after one day in-person; a reliable home internet connection is essential.