Remote Guest Experience Specialist

Placements24; United States; Remote; USD 15,000 - 26,000; Full time

Benefits offered by this job

Remote work from anywhere in South Afr

Travel discounts

Professional growth and incentives

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to deliver exceptional pre-travel and during-travel support from anywhere in South Africa. You will address inquiries, resolve issues, and proactively enhance guest journeys while representing the brand with professionalism.

Ideal candidates have customer service or hospitality experience, strong communication, and comfort with CRM tools. The role emphasizes remote collaboration, knowledge base contribution, and maintaining guest

Qualifications

• Experience in customer service or hospitality, with remote work preferred.
• Excellent written and verbal communication with a friendly tone.
• Reliable internet and home office setup; ability to work flexible hours.

Responsibilities

• Provide remote guest support via phone, email, and chat.
• Handle bookings inquiries, modifications, cancellations.
• Resolve guest issues proactively and maintain CRM records.
• Collaborate with internal teams and contribute to knowledge base.

Skills

Customer service

Remote work experience

CRM software

Communication skills

Problem-solving

Time management

Education

High School Diploma

Hospitality/Communications degree (preferred)

Tools

CRM software

Zoom

Slack

Job description

About the Role

Our client, a leading international hospitality provider specializing in unique travel experiences, is seeking a dedicated and enthusiastic Remote Guest Experience Specialist. This role is fully remote, allowing you to work from anywhere within **South Africa**. You will be instrumental in ensuring our clients receive exceptional pre-travel and during-travel support, addressing inquiries, resolving issues, and proactively enhancing their journey. Your primary focus will be on delivering outstanding service, fostering loyalty, and representing our brand with professionalism and care, regardless of geographical location.

Key Responsibilities

• Provide exceptional remote customer support via phone, email, and chat to guests worldwide.
• Assist guests with booking inquiries, modifications, and cancellations.
• Proactively address and resolve guest concerns and issues to ensure satisfaction.
• Offer personalized recommendations for local experiences, dining, and activities.
• Gather and relay guest feedback to relevant internal teams for service improvement.
• Maintain detailed and accurate records of guest interactions and resolutions in the CRM system.
• Stay up-to-date on company offerings, travel trends, and destination information.
• Collaborate effectively with internal departments to ensure a seamless guest journey.
• Contribute to the development of knowledge base articles and customer service protocols.
• Uphold the company's commitment to excellence in guest experience in all interactions.

Requirements

• Proven experience in a customer service, guest relations, or hospitality role, preferably with remote work experience.
• Exceptional communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Proficiency with CRM software and virtual communication tools (e.g., Zoom, Slack).
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A genuine passion for travel and delivering outstanding customer experiences.
• High school diploma or equivalent required; a degree in Hospitality, Communications, or a related field is a plus.
• Reliable high-speed internet connection and a dedicated home office setup.
• Adaptability to work flexible hours, including occasional evenings or weekends, to meet global guest needs.
• Familiarity with various international travel destinations is beneficial.

Benefits

• This role offers a competitive salary, the significant benefit of working remotely from anywhere in **South Africa**, opportunities for professional growth and development, a supportive team environment, and potential for performance-based incentives.
• You will be part of an innovative company that values its employees and their contributions to creating exceptional travel experiences.
• Benefits include potential travel discounts and flexible working hours, promoting work-life balance.
• The role is entirely remote.