Remote Guest Experience Maestro (SA)

Placements24; United States; Remote; USD 15,000 - 26,000; Full time

Benefits offered by this job

Remote work from anywhere in South Afr

Travel discounts

Professional growth and incentives

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to deliver exceptional pre-travel and during-travel support from anywhere in South Africa. You will address inquiries, resolve issues, and proactively enhance guest journeys while representing the brand with professionalism.

Ideal candidates have customer service or hospitality experience, strong communication, and comfort with CRM tools. The role emphasizes remote collaboration, knowledge base contribution, and maintaining guest

Qualifications

• Experience in customer service or hospitality, with remote work preferred.
• Excellent written and verbal communication with a friendly tone.
• Reliable internet and home office setup; ability to work flexible hours.

Responsibilities

• Provide remote guest support via phone, email, and chat.
• Handle bookings inquiries, modifications, cancellations.
• Resolve guest issues proactively and maintain CRM records.
• Collaborate with internal teams and contribute to knowledge base.

Skills

Customer service

Remote work experience

CRM software

Communication skills

Problem-solving

Time management

Education

High School Diploma

Hospitality/Communications degree (preferred)

Tools

CRM software

Zoom

Slack

Job description

Placements24 is seeking a Remote Guest Experience Specialist to deliver exceptional pre-travel and during-travel support from anywhere in South Africa. You will address inquiries, resolve issues, and proactively enhance guest journeys while representing the brand with professionalism.

Ideal candidates have customer service or hospitality experience, strong communication, and comfort with CRM tools. The role emphasizes remote collaboration, knowledge base contribution, and maintaining guest