Remote Guest Experience & Reservations Specialist

Travelwithsan; San Diego (CA); Remote; USD 40,000 - 62,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in professional service, with a fully remote work environment and comprehensive onboarding.

Qualifications

• Clear, professional communication and interpersonal skills.
• Strong customer-service mindset with a client-first approach.
• Excellent organization and attention to detail in coordination.
• Comfortable researching information online and verifying details.
• Ability to manage multiple requests and shifting priorities.
• Proficient with email and digital platforms for client communication.
• Good problem-solving and follow-up abilities to resolve issues.
• Prior guest-service, reservations, or hospitality experience is helpful.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information to clients.
• Review important details for accuracy and completeness.
• Assist with modifications and special requests from clients.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Coordinate with service providers when additional help is needed.
• Address questions and provide solutions throughout the client experience.

Skills

Communication

Customer-service

Attention to detail

Online research

Multitasking

Email/digital tools

Problem solving

Hospitality experience (nice to have)

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in professional service, with a fully remote work environment and comprehensive onboarding.