Remote Guest Experience Concierge

Travelwithsan; New York (NY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

Travelwithsan is seeking a Guest Experience Specialist to assist clients with planning, reservations, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

The ideal candidate enjoys working with people, provides attentive and professional service, and thrives in a fully remote environment with ongoing onboarding and training. Prior guest-service experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service/hospitality/reservations/guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Research online

Multitasking

Email & digital tools

Problem solving

Experience helpful

Job description

Travelwithsan is seeking a Guest Experience Specialist to assist clients with planning, reservations, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

The ideal candidate enjoys working with people, provides attentive and professional service, and thrives in a fully remote environment with ongoing onboarding and training. Prior guest-service experience is helpful but not required.